Using Desktop-based Capture vs Web Capture when Launching from Redtail

Using Desktop-based Capture vs Web Capture when Launching from Redtail

To use desktop-based capture with Redtail, you will need version 8.0 or above of our ReadyCapture application. A link to download the application is below. If you already have ReadyCapture installed, take a look at the upper right corner and the version that is displayed (if no version is displayed, you need to upgrade).



NOTE: If you click on the above link and it does not initiate the download of the installer, please copy and paste the above link into a new browser window and try it from there.

The desktop application will need to be updated before continuing from the Desktop Capture Options window below. To launch Desktop Capture, select one of the options and click OK



Options:
Just this time - The current request will use Desktop Capture but future requests will still default to web-based capture.
Until I change it back - All capture requests will use Desktop Capture. 

Note that the first time desktop-based capture is launched from the web, you will receive a warning message from the browser - click the checkbox to avoid this warning in the future for this application:
     


The ReadyCapture desktop application will display with the selected client information pre-populated:



To change back to using web-based capture from Redtail

Login to the ReadyDoc Cloud application at https://app.readydoc.com and change it under Integrations, My Redtail Integration.



Then click the Desktop Scanning switch